Refund policy

London Attitude Returns & Refund Policy

Returns Information

Start a Return

Returning an item is quick and easy

Click here to start your return

You will need your order number and email address or postcode to submit your return request.

Our Returns Policy

We offer a 14-day returns policy, meaning you have 14 days from the date you receive your order to request a return.

Items must meet the conditions outlined at number 2 below to qualify for a refund.

1. Important information about your credit refund

You can choose Store Credit instead of a refund to your original payment method.

Customers who choose Store Credit will receive:

• 20% extra value on their eligible refund.
• Faster processing than a standard card refund.

Important Information

• Store Credit is valid for 120 days from the date it is issued.
• Once Store Credit has been selected, this choice cannot be changed.
• If multiple returns are made from the same order, your first refund choice (Store Credit or Original Payment Method) will apply to all subsequent returns from that order.
• Orders originally paid in full or in part using Store Credit are not eligible for the additional 20% bonus.
• Store Credit is not available for faulty items.

For faulty items, please contact our Customer Support Team before returning your order.

2. Return Conditions

To qualify for a refund:

• Items must be returned within 14 days of delivery.
• Items must be unworn, unused, and unwashed.
• All original tags must remain attached.
• Shoes must only have been tried on indoors.
• Underwear can only be returned if the hygiene seal remains intact.
• Pierced jewellery cannot be returned for hygiene reasons.
• Please obtain proof of postage until your refund has been processed.

Returns that do not meet these conditions may be rejected.

3. Faulty Items

If you have received faulty items, please contact us immediately before returning it.

Email: info@london-attitude.com

Please do not continue using a faulty item after discovering the fault, as this may affect your eligibility for a refund or replacement.

Where appropriate, we may offer:

• Replacement
• Repair
• Refund

in accordance with your statutory consumer rights.

4. Cancelling a Contract Under the Consumer Contracts Regulations

If you’re a customer in the EEA, you have 14 days to cancel your contract with us. This period starts from the day after you receive your order (or from the day after you receive the last item of your order). To cancel your contract with us please head over to our Contact Us  page.

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. There will be a charge for returning the item to us at a fixed amount of £4.35 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of £4.35 for returning the item.

Please note that if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the items, including for any loss or damage, until we receive them.

Please note that returns will need to be sent to the following address: 

Fulfilment4YOU (London Attitude)
Unit 11, Bartlett Court, 
Sea King Road, Yeovil, 
Somerset, BA20 2NZ
United Kingdom

Please note, we cannot offer refunds on cosmetics and pierced jewellery.

All returns are quality checked - items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

FYI...

• We've gone paperless! You'll no longer receive a delivery note in your parcel.
• Please note a returns charge of £4.35 per parcel will be deducted from your refund amount.
• For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance

5. How to Return an Item

Step 1

• Repack your item securely.
• No original packaging?
• No problem.
• Simply place your item in secure, waterproof packaging.

Step 2

Visit our Returns Portal.

Click here to start your return.

Step 3

Enter your:

• Order Number
• Email Address or Postcode

Step 4

Once your return has been approved, we will email you a Royal Mail Returns Label.

Step 5

• Take your parcel to your local Royal Mail Post Office.
• No printer?
• Simply present the QR code on your phone and Royal Mail will print your label for you.
• Please retain your proof of postage.

6. Return Processing Times

Returns normally take up to 7 working days (excluding weekends and bank holidays) to arrive back at our warehouse.

Once received:

• Your return will be inspected.
• Your refund will be processed.
• You'll receive an email confirming your refund.

Refunds usually appear in your bank account within 3–5 working days, depending on your bank or card provider.

If your purchase was made using a Gift Card, Store Credit or Voucher, your refund will be issued as Store Credit (less any applicable return fee).

7. Exchanges

We currently do not offer direct exchanges.

If you would like another size or colour:

• Return your unwanted item for a refund.
• Place a new order for your preferred item.

This ensures the quickest service and guarantees stock availability.

8. Need Help?

If you have any questions regarding returns or refunds, please contact us.

Email: info@london-attitude.com

Our Customer Support Team will be happy to assist.